Terms & Conditions
LOGO MOTORS Ltd Terms and Conditions
As a reputable company, we take pride in offering the highest quality second-hand cars at competitive prices and a range of finance options to suit your needs. Our knowledgeable and friendly team is committed to providing professional advice and support throughout your car-buying journey, from initial browsing to post-purchase assistance.
We are: LOGO MOTORS Ltd – Registered in England – Company Nr 11600360
Our address is: Unit 15f, Askew Farm Lane, Grays, Essex, RM17 5XR
We can be contacted at 07886884340 or 01375378763 and via email at info@logomotors.co.uk
You are: A user of our website and our trusted client
Please carefully read the terms and conditions (“Terms and Conditions”) set out below before placing an order. You agree to be bound by these Terms and Conditions by placing an order. This agreement is valid for non-trade sales only; for further information on trade sales, don’t hesitate to contact us.
General Conditions
1. We may update our Website from time to time and may change it at any time. Please take note that if any of the content on our Website is out of date at any given time, we are under no obligation to update it.
2. We endeavour to provide accurate and up-to-date information about our Cars and services, but can’t guarantee that our Website, or any Content on it, will be completely free from errors or omissions.
3. We can not be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from or in connection with, the use of this website, including but not limited to loss of time or profits.
Test drives
4. Due to insurance purposes, to take a car for a test drive, you must be at least 18 years old, and we would prefer if have held a valid driving licence for at least 6 months.
Deliveries and Collections
5. Collections are subject to completion of the pre-delivery inspection and any repairs that may arise from it. Most of our vehicles are available for immediate collection. However, in some cases, if the vehicle requires preparation, we will notify you as soon as the vehicle is ready. Typically, this process takes up to 7 working days after the car has been secured. In case of a delay, you’ll be contacted as it’s reasonably possible. Please ensure that you bring your driving license when collecting your vehicle. Please note that, for security and compliance reasons, financed cars should be collected in person. In case you’d like us to hand the car over to a third party; please confirm this via email and provide a copy of your and the recipient’s passport with a signed consent that shows the details (full address, phone number, name). We apologize for any inconvenience this may cause.
6. We can provide a quote for deliveries based on the provided postal code. If you request it and can not review the Car in person, an additional video of the interior and exterior of the chosen Car can be provided to help you to assess the features better. If you can not be present at the time of the delivery, it can be delivered to a third party; please confirm this in writing and provide a copy of your and the recipient’s passport with a signed consent that shows the details (full address, phone number, name) of the person. If you notice any damage that occurred during delivery, then contact us without delay, before the receipt of the car, so we can find the best solution to sort this out for you.
Deposit
7. Once a deposit has been paid on a vehicle, the vehicle will be secured and removed from our advertising listings. In the event that a customer changes their mind, the deposit will be forfeited. We kindly request your understanding that readvertising a vehicle incurs significant costs in terms of time and resources, and may result in lost business opportunities as our vehicles are temporarily unavailable for sale.
Payment
8. We are pleased to offer a variety of payment options for your convenience, including all major credit and debit cards and cash or bank transfers. Please note that if a customer chooses to pay using a credit or business card, an administrative fee of £100 will be charged. This fee will apply only to the following cards: Mastercard Debit International, Visa Debit International, Master Card World, Mastercard Signia, Maestro International, Visa Commercial, Mastercard Commercial, Visa and Mastercard Business, Mastercard Corporate, Mastercard Fleet, Mastercard Purchase, Visa and Mastercard Debit Commercial International, JCB, and Diners Club. The administrative fee of £100 will apply to the first £5000, with an additional £100 fee applicable for amounts up to £10,000.
Used Car Finance
9. We understand that purchasing a vehicle is a significant investment for most people, and we are committed to providing a straightforward and stress-free buying experience for our customers. We strive to provide our customers with great financing packages and peace of mind throughout the car-buying process. If finance isn’t the right option for you, we also have personal loan options available.
We are committed to making financing secure, quick and easy for our clients.
We are pleased to offer our customers the convenience of obtaining a free finance quote from our broker, without impacting their credit history. It is important to note that the customer’s credit history may be affected if a finance application is accepted and then cancelled. Our finance broker will work closely with the customer to ensure that the finance agreement’s monthly payments, affordability, and terms meet their needs and preferences. As part of our commitment to your peace of mind, our finance broker will also conduct thorough checks to ensure that the purchased vehicle is not stolen, has no criminal history, and has no outstanding finance remaining.
Get in touch with a member of our friendly team to determine your options.
10. Logo Motors Ltd is a credit broker and not a lender. Whichever lender we introduce you to, we will typically receive commission from them. The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement. Please ask if you need further information.
11. LOGO MOTORS LTD, authorised and regulated by the Financial Conduct Authority, act as credit brokers, not lenders. FCA No: 955054
Finance is subject to status, and approval is not guaranteed. While we offer other special offers and discounts, they cannot be combined with financer. Our dealership partners with a select group of credit providers, who have been carefully chosen for their ability to offer our customers attractive financing options that meet their unique needs and circumstances. We encourage our customers to explore all financing options available to them, and we will work with them to find the best solution for their individual situations.
Returns
12. If you have a valid reason to return the vehicle under your consumer rights, we will accept the return, but in case of a failure to keep it in good repair and condition, an additional repair charge may be added. To calculate this usage fee, we charge 35 pence per mile for each mile driven since the date of sale, along with the cost of any necessary repairs required to restore the vehicle to its original condition, including interior and exterior damage.
Complaints procedure
13. At our dealership, we are dedicated to delivering excellent service to all of our customers. However, we understand that sometimes things can go wrong, and we may fall short of your expectations. In such cases, we welcome and encourage you to provide us with feedback so that we can address the issue and make improvements as necessary.
If you have a complaint, we kindly ask you to share it with our staff in person. Our team is well-equipped to handle your concerns and work towards a resolution. We appreciate your feedback and thank you for helping us maintain our commitment to treating our valued customers fairly.
In case you’d like to take a complaint further, please email us to info@logomotors.co.uk the following :
- Your Full Name and contact details
- Car registration number
- Date of purchase
- The nature of the complaint and any supporting evidence.
If you experience an issue with your car, please take a video that includes the license plate, mileage, and the specific issue you are encountering. Once you have recorded the video, please send it via WhatsApp to 07886884340.
Please note that we cannot process complaints without the email and video mentioned. Your cooperation with this request is greatly appreciated as it will help us better understand and possibly resolve the issue you are experiencing with your car. We take complaints very seriously and aim to respond within seven working days.